Case Study: Annuities and Specialty Property & Casualty Insurance Company achieves faster, compliant customer communications with Cincom Eloquence

Innovative Provider of Annuities and Specialty Property & Casualty Insurance

An innovative provider of annuities and specialty property & casualty insurance with more than 150 years of history faced a growing problem: a rigid, legacy customer-communications system that relied on manual assembly and cumbersome version control. High daily volumes of correspondence and statements, slow production cycles and heavy compliance review were slowing response times, blocking new product launches and increasing operational risk.

The company implemented Cincom Eloquence CCM to centralize content, automate batching, integrate with core systems and enable on‑demand and interactive document creation. As a result, monthly statement production fell from 3–4 weeks to 2 days, barcoding and automation eliminated manual assembly (freeing six FTEs), reusable compliant content sped time‑to‑market, and claims and customer service teams now deliver faster, more accurate communications with greater confidence.