Case Study: Network Health achieves streamlined, personalized member communications with Cincom Eloquence

Cincom Eloquence® Helps Network Health Build Stronger Connections with Members

Network Health, a provider-owned health insurer serving 180,000+ members across 23 Wisconsin counties, needed a better way to manage member and provider communications. Their previous system required extensive manual letter generation, made quality control and compliance difficult, and strained staff as the organization grew.

By implementing Cincom Eloquence—tightly integrated with their care management application—Network Health automated most letter-creation processes with an intuitive, highly configurable platform and a smooth upgrade experience. The result: fewer manual interventions, faster onboarding for new staff, more consistent, compliant and personalized communications, and freed clinical teams to focus on members’ care—supporting strong outcomes reflected in high retention and satisfaction scores.

Network Health

Cara Klinger

Supervisor of Population Health Specialists/ Business Systems Specialists