Case Study: Major US Health Plan achieves scalable, high-volume document generation and faster template development with Cincom Eloquence

Cincom Delivers Scalable Document Solution to Support the Managed Care Growth of a Major US Health Plan

A Fortune 500 health plan based in Long Beach, CA, operating in 17 states and serving about 2.2 million members faced rapidly growing managed‑care enrollment and a 20x surge in document volumes. The organization needed a scalable, flexible document‑generation solution that could handle complex, state‑specific templates, multiple languages, and integrations across departments and legacy systems.

The company implemented Cincom Eloquence as an enterprise service layer (interactive and batch modes) with reusable template components, dynamic data logic, and broad system integrations. The result: streamlined maintenance and faster turnaround (template development cut from days to hours), support for 200+ active templates and multiple languages, roughly 192,000 communications produced annually, and the scalability to absorb ongoing managed‑care growth.