Case Study: Molina Healthcare achieves scalable document generation for managed-care growth with Cincom Eloquence

Cincom Delivers Scalable Document Solution to Support Molina Healthcare ’ s Managed Care Growth

Molina Healthcare, a Fortune 500 managed‑care organization serving over 2.2 million members across multiple states, faced rapidly growing and highly variable communications demands as it expanded its Medicaid and Medicare plans. State‑by‑state letter rules, multilingual needs and increasing volumes strained a legacy document system and made template development slow and error prone, creating a need for a scalable, enterprise‑grade document solution.

Molina implemented Cincom Eloquence (2006, upgraded in 2012) and exposed it via an enterprise service layer and central template repository, giving users both interactive and batch generation modes, drag‑and‑drop/Word‑style template design, reusable components and broad system integrations. The result: the platform absorbed a 20x increase in document volume, produces roughly 192,000 communications annually, supports 200 active templates and multiple languages, cut template development from days to hours, lowered resource requirements and sped onboarding of new health plans.

Molina Healthcare

Rick Hopfer

Chief Information Officer