Case Study: Carrier Refrigeration achieves 50% fewer quotation errors with Cincom CPQ

Carrier Reduces Quotation Errors by 50 percent with Cincom CPQ

Carrier Refrigeration (formerly Chief), a leading French supplier of made-to-order cold‑storage units and a subsidiary of Carrier/UTC, struggled with extremely complex quoting: six product ranges, thousands of references and hundreds of thousands of possible configurations driven by store‑specific technical, geographical and legal requirements. The company needed to automate order‑to‑cash, reduce configuration and order‑entry errors, speed proposal preparation and simplify frequent product and multi‑language updates.

By implementing Cincom CPQ (guided selling, product configurator and quotation management), Carrier automated quoting, streamlined updates (multi‑language support and fast field creation) and improved accuracy. Outcomes included a 50% reduction in quote time, a 50% drop in quotation/order‑entry errors saving about €250,000 per year, seven workdays saved per product‑line change, monthly update effort cut from six to four days, and faster delivery times that strengthened competitive advantage.

Carrier