Case Study: Sibme Achieves 70% Increase in User Adoption with ChurnZero

Sibme boosts user adoption 70% with ChurnZero

Sibme, an EdTech SaaS company, faced challenges with low user adoption and engagement among its end users, who were often disconnected from the onboarding process. As their customer base grew, their customer success team also struggled to scale their personalized support. To address this, they partnered with the customer success software vendor ChurnZero.

Using ChurnZero, Sibme enhanced its process by creating targeted customer segments and building automated, customized journeys. The platform centralized key customer data, which improved cross-departmental collaboration and allowed for more efficient, scaled outreach. This solution led to a 70% increase in user adoption, a 45-point increase in end-user NPS, and a 50% increase in active time in the app over one year.

Sibme