Case Study: Klarna increases acceptance rates and reduces payment costs with Checkout.com

Klarna is ensuring seamless experiences for their customers while accepting more transactions

Klarna, the BNPL and payments company, needed to keep checkout experiences seamless while processing very high transaction volumes and dealing with complex issuer preferences, SCA requirements, and evolving network token adoption. To improve acceptance rates and reduce payment friction and costs, Klarna used Checkout.com’s Intelligent Acceptance, Acquiring, and Network Tokens products.

Checkout.com implemented real-time payment optimization to dynamically apply low-value and TRA exemptions, selectively use Network Tokens where they performed best, and automatically retry declines with PAN details when needed. As a result, Klarna saw a 6% increase in acceptance rates for transactions under €30 across four key markets, a 0.15% uplift in acceptance rates from Network Tokens, a 70% reduction in non-tokenization fees from Mastercard, and a 16% retry success rate.

Klarna

Tomer Turbovich

Senior Engineering Manager