Case Study: Wise drives growth with Chattermill customer feedback analytics

Wise uncovers customer insights with Chattermill and drives 60% of revenue growth from word of mouth

Wise, a FinTech pioneer operating a global money transfer service, faced the challenge of manually analyzing overwhelming volumes of multilingual customer feedback, which was crucial as over 60% of their revenue growth came from word of mouth. To prioritize resources and optimize growth, they needed a better way to understand the key drivers of their customer experience and chose Chattermill's AI Feedback Analytics for the solution.

Chattermill provided Wise with text analytics and bespoke AI models to automatically analyze feedback in all languages, delivering near real-time insights. By integrating with Wise's internal systems, Chattermill enabled the company to build a data-driven culture, prioritize new features that would improve NPS, and focus on what customers truly wanted. This solution helped Wise validate decisions and was a key factor in their rapid growth, successfully transferring over £2 billion through their platform.

Wise