Case Study: Warrington Borough Council achieves £3 million annual savings with CGI ERP shared services

Warrington Borough Council saves £3 million a year with CGI

Warrington Borough Council, a unitary metropolitan council in England, faced rising demand for citizen services alongside decreasing government grants, needing to save £3 million annually to protect frontline services. Their outdated applications platform necessitated new technology for finance, procurement, and HR. CGI engaged with them to move beyond a tactical IT upgrade toward a strategic business transformation.

CGI implemented SAP shared services for finance, procurement, payroll, and HR, including a self-service portal, as part of a wider transformation program. Using a preconfigured template and deep public sector experience, they focused on changing processes and culture. The system went live within ten months, establishing efficient internal services and putting the council on course to achieve its £3 million annual savings goal, freeing staff to focus on core jobs and improving data control.

Warrington Borough Council