Case Study: a U.S. behavioral health provider transitions outpatient treatment online with CGI and DocuSign integration

U.S. Behavioral Health Provider implements 70+ DocuSign templates with CGI to digitize outpatient treatment

A leading U.S. behavioral health provider faced the challenge of rapidly transitioning its paper-intensive, in-person outpatient services to a telehealth model at the onset of the COVID-19 pandemic. Its processes relied on physical documents and signatures, creating a major obstacle to remote care. The provider engaged CGI for its expertise with their existing Hyland OnBase system to develop a digital solution.

CGI implemented and integrated DocuSign’s eSignature solution to digitize the consent and documentation process. This allowed the provider to electronically send, sign, and receive critical patient forms. CGI then integrated DocuSign with the OnBase platform to automate workflows, reducing manual data entry and errors. The solution enabled the provider to continue critical services without interruption and laid the groundwork for an enterprise-wide digital transformation.