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Case Study: Scottish Borders Council unlocks up to £3.9 million in savings with CGI's value-driven digital strategy
A CGI Case Study
Scottish Borders Council identifies up to £3.9 million in savings with CGI
Scottish Borders Council faced growing financial pressures and needed to reduce operating costs while maintaining service quality, specifically within its Business Support Services and Customer Advice and Support Services teams. The Council partnered with CGI, leveraging its Value-Driven Digital Strategy Framework, to identify digital transformation opportunities aligned with its strategic goals.
CGI implemented a comprehensive, value-driven digital strategy centered on three pillars: digital channels, automation, and customer insights. Their work included recommendations for AI-driven customer interaction tools, process automation, and enhanced data management. This identified up to £3.9 million in potential savings over five years, proposed solutions to significantly increase revenue through improved debt recovery, and built internal capability for sustainable transformation.
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