Case Study: Orlando Health improves coding accuracy and turnaround time with CGI Global Coding Solutions

Orlando Health achieves 98% coding accuracy with CGI

Orlando Health, a private not-for-profit healthcare provider in Central Florida, faced challenges managing increased coding volumes and compliance needs. They struggled with a local shortage of qualified coding expertise, delays between patient discharge and final coding, and a lack of 24/7 support. To address these issues, they partnered with vendor CGI for its global coding solutions.

CGI implemented a two-step quality assurance coding process using a blend of onshore and offshore services, with staff trained specifically on Orlando Health's procedures. The solution provided 24/7 support, ensuring consistent operations. This partnership resulted in an average coding accuracy of 98% or higher, a turnaround time of less than 24 hours, a reduction in accounts receivable days, and overall cost savings for Orlando Health.

Orlando Health, Inc