Case Study: Navy Federal Credit Union improves collections productivity and reduces charge-offs with CGI

Navy Federal Credit Union boosts collector productivity 20-25% with CGI

CGI helped a major credit union overcome challenges with rising delinquencies, charge-offs, and collector productivity. The credit union needed a modern collections solution that could leverage customer data and risk-based segmentation to prioritize work and maximize the effectiveness of its treatments and resources.

CGI implemented its industry-leading collections solution and advanced decision management tool, supported by business process consulting. This transitioned the credit union from an age-based to a risk-based collections approach, completely reengineering its department. As a result, CGI helped the credit union achieve a 20-25% improvement in collector productivity and a 30 basis point improvement in credit card charge-off rates relative to the industry.

Navy Federal Credit Union