Case Study: METRO AG helps restaurants enable safe contact tracing and digital dining with CGI

METRO AG launches contact tracing for 1,400 restaurants in 2.5 weeks with CGI

CGI partnered with Hospitality Digital, a business unit of METRO AG, to address the challenge of enabling restaurants to comply with Germany's mandatory contact tracing requirements. The initial method of using paper lists raised significant privacy and hygiene concerns, creating a need for a secure, digital solution to help slow the spread of COVID-19.

CGI developed and deployed a secure, cloud-hosted contact tracing solution in just two-and-a-half weeks. The tool uses QR codes for diner registration without requiring an app and adapts to the different regulations across Germany's 16 states. The solution was successfully rolled out in multiple countries and was actively being used by close to 1,400 restaurants at the time of the case study, with usage increasing steadily.

METRO AG