Case Study: a large Canadian telecommunications company rapidly launches a remote cloud contact center with CGI

Large Canadian Telecommunications Company launches remote cloud contact center in 5 days with CGI

A large Canadian telecommunications company faced the challenge of rapidly deploying a remote contact center for its customer care professionals in India during the COVID-19 pandemic lockdowns. With traditional providers unable to help, the company turned to IT partner CGI for a cloud-based solution.

CGI implemented a secure, 100% cloud-based omni-channel contact center for the telecom firm. The CGI team delivered the end-to-end solution in just five days, enabling remote agents to handle calls within 72 hours. The results included increased on-demand capacity, robust security, and a transformed, more resilient technology supply chain for the customer.