Case Study: Greater London Authority achieves secure, accurate London election counting with CGI

Greater London Authority processes 7.9 million ballot papers with CGI

The Greater London Authority (GLA) faced the challenge of managing the complex electronic count for the London Mayoral and Assembly elections, requiring a highly accurate, secure, and transparent process. CGI, supported by its partner Smartmatic's e-counting solution, was appointed to manage the entire vote counting operation, a task further complicated by a 12-month postponement due to the Covid-19 pandemic.

CGI implemented a tailored e-counting solution across three count centers, adapting plans to deliver a Covid-safe two-day event with remote training and secure physical setups. The vendor processed approximately 7.9 million ballot papers, achieving increased accuracy, integrity, and a full paper audit trail while reducing manual handling. The successful count demonstrated CGI's ability to ensure a secure democratic process despite rapidly changing requirements.

Greater London Authority (gla)