Case Study: GRDF modernizes customer relations and gas delivery operations with CGI

GRDF modernizes customer relations for 11 million customers with CGI

CGI Business Consulting supported GRDF, France's leading gas distributor, in the digital transformation of its customer relations department. The challenge was to replace a legacy shared CRM system and modernize core gas delivery operations to gain full control of its information system and improve service for its 11 million customers.

The solution was the EPOD program, implemented through a co-development approach. CGI provided expertise in deployment strategy, data quality, change management, and post-launch monitoring. This partnership allowed GRDF to meet a critical March 2021 deadline, avoid significant financial impacts, optimize operational processing, and ultimately improve the customer experience.

GRDF