Case Study: Fenix Outdoor achieves a future-proof retail experience with CGI’s point-of-sale transformation

Fenix Outdoor rolls out POS to 48 stores with CGI

Fenix Outdoor, a global multi-brand retail group, faced the challenge of modernizing its 13-year-old point-of-sale (POS) system to support high service standards and integrate core retail processes across its many physical stores and e-commerce platform. Partnering with vendor CGI, the company embarked on a large-scale digital transformation to create a future-proof, customer-centric retail experience.

CGI served as a strategic partner to Fenix Outdoor, providing retail knowledge and technical expertise to implement a new POS system. The solution involved a phased rollout strategy, starting in Norway and Sweden, which focused on local ownership and extensive training. CGI helped navigate the complexity of integrating the new system with existing ERP, loyalty, and payment platforms. The successful implementation across all Swedish and Norwegian stores and the e-commerce platform has enabled consistent and efficient service, with CGI now supporting the ongoing rollout to other countries.

Fenix Outdoor