Case Study: Endesa accelerates digital transformation and customer growth with CGI

Endesa reaches 500,000 customers with CGI's digital transformation

Endesa, a gas and electricity provider in Portugal, sought to expand its customer base and digitize operations to become more flexible and customer-oriented. To achieve these goals and reduce operational costs, Endesa partnered with CGI for a full outsourcing agreement, leveraging CGI's SaaS customer care and billing solution (u@cloud) and a Salesforce CRM system.

CGI implemented a comprehensive suite of solutions, including digital channels, back-office process services, and contact center operation. This partnership enabled a full digital transformation, which proved critical during the COVID-19 pandemic for ensuring business continuity. The results for Endesa included a significant increase in sales through digital channels, a substantial reduction in operating costs and time-to-market, and the successful expansion of its customer base.

Endesa