Case Study: Delta Lloyd achieves efficient ICT modernization with CGI

Delta Lloyd achieves 10+ years of outsourcing success with CGI, recovering over €1 million in past due debts

Delta Lloyd, a major insurer in the Netherlands, faced a challenge with its OHRA division's legacy COBOL-based ICT environment, which required costly maintenance and modernization. To reduce legacy systems, increase automation, and free internal resources for core business, OHRA turned to its long-term outsourcing vendor, CGI, to manage the environment.

CGI implemented a solution focused on close collaboration, proactive maintenance, and a seamless transition of OHRA employees to its team. This partnership successfully modernized the ICT environment, phased out outdated systems, and generated significant cost savings, including recovering over one million euros in past due debts. The results led to high client satisfaction scores and a successful 10+ year outsourcing relationship.

Delta Lloyd