CGI
249 Case Studies
Case Study: CMS transforms federal healthcare access with CGI Federal
A CGI Case Study
CMS boosts mobile traffic 400% with CGI
The Centers for Medicare & Medicaid Services (CMS) needed to modernize its three separate public healthcare portals to provide a more interconnected and user-centric experience for 58 million beneficiaries. The challenge was to transform these siloed, static sites into a dynamic gateway that could comply with federal mandates and help Americans make personalized healthcare choices. They partnered with vendor CGI Federal for digital and cloud services.
CGI Federal implemented agile development and DevOps practices, later migrating the systems to an Amazon Web Services (AWS) Private Cloud environment. This solution increased total releases by 47% year over year and achieved 99% application uptime. The results included record online enrollments, a 5.5% increase in beneficiaries successfully enrolling in a plan, and significant cost reductions for CMS.
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