Case Study: City of Lethbridge achieves citizen-centered digital services with CGI

City of Lethbridge builds a digital transformation roadmap for 100,000+ residents with CGI

The City of Lethbridge, serving over 100,000 residents, faced technological constraints and rising citizen expectations for digital services. To address this challenge, the city partnered with vendor CGI to develop a Digital Transformation Master Plan and roadmap. The goal was to shift to a more efficient, citizen-centered service delivery model.

CGI's solution involved creating a comprehensive digital transformation roadmap. This included strategies to migrate to cloud-based technology, establish new digital service standards, and implement a centralized citizen portal. The result was a multi-year plan that transformed the city's delivery model to put the citizen at the center and provided a clear framework for updating its critical IT infrastructure.

City of Lethbridge