Case Study: City of Espoo achieves faster, more effective IT support with CGI

City of Espoo handles 7,000 service requests a month with CGI

The City of Espoo, a growing Finnish municipality, faced challenges managing its extensive and diverse IT infrastructure across hundreds of locations for its 15,000 employees. The city needed a fast and effective approach to IT support to achieve higher levels of end-user satisfaction. To address this, Espoo selected vendor CGI to transform its IT support service capabilities.

CGI implemented a comprehensive program that included a help desk, on-site specialists, and a central service point for in-person support. This solution began handling an average of 7,000 service requests per month. The results included cutting service time, improving quality, and helping the City cut the costs of IT utilization while getting more value from its infrastructure investment.

City of Espoo