Case Study: Canadian Provincial Government accelerates COVID-19 digital services with CGI

Canadian Provincial Government launches COVID-19 travel permits in less than 2 months with CGI

The customer, a Canadian provincial government, faced the urgent challenge of creating new digital services to control the spread of COVID-19. They needed online solutions for citizens to apply for testing, for travelers to validate entry permits, and for small businesses to apply for pandemic relief. They enlisted their long-standing vendor, CGI, to deploy these services rapidly using their proven digital platform.

CGI implemented the solutions using their platform in an agile manner, with development cycles as short as two weeks. The results were significant: a test request solution reduced physical contact and call center backlogs, a travel permit solution handled over 1.7 million transactions, and a business relief portal was deployed in under a month. CGI's work provided the government with critical data for analysis and helped shift service delivery to a unified web-based platform.