Case Study: Bell Canada delivers one bill service with CGI

Bell Canada delivers one bill in 1 year with CGI

Bell Canada, a major telecommunications supplier, faced the challenge of consolidating billing data from its four affiliates into a single "one bill" system for customers. To achieve this within a strict one-year timeframe, they partnered with vendor CGI, who was responsible for developing the key OBOT web application and Vitria Hub interface to reliably integrate with legacy billing systems.

CGI implemented the solution by combining their system specification step with Bell's requirements phase and using an iterative development approach with modular components. This close collaboration, which included collocating business analysts, expedited the process without compromising quality. As a result, CGI delivered the "one bill" system on time, enabling customers to receive a single, detailed bill for multiple services and significantly improving service convenience and the quality of account information.

Bell Canada