Case Study: a large Canadian telecommunications firm drives transformation with CGI-run global capability center

a large Canadian telecommunications firm sets up a GCC in 90 days with CGI

A large Canadian telecommunications firm sought to establish a strategic global capability center (GCC) in India to regain control of its IT, consolidate vendors, and create a center of excellence for innovation while achieving cost savings. They partnered with CGI, who offered a unique Build/Operate/Acquire (BOA) model for the GCC setup and operations.

CGI set up and now runs the entire GCC operation from Bangalore, completing the office infrastructure within a strict 90-day timeline. The solution involved subleasing space, providing seeded professionals, establishing all operational functions, and managing talent acquisition. As a result, CGI delivered on the telco's core objectives, giving them greater technology control, consolidated systems, and a functioning center of excellence, all achieved on budget and with continued cost savings.