CFI Group B2B Case Studies & Customer Successes

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CFI Group is a global leader in citizen, employee, and customer satisfaction measurements. Using research experts and their patented approach, they go beyond measurement to deliver solutions. CFI Group provides technology and services to leverage customer feedback insights that drive financial performance. Actions that drive loyalty and revenue. As founding partner of the American Customer Satisfaction Index (ACSI), CFI Group is the only company within the United States licensed to apply ACSI methodology in the federal government. Using its patented technology and top research experts, CFI Group helps agencies improve the citizen experience with the federal government.

Case Studies

Showing 18 CFI Group Customer Success Stories

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Multi-Billion-Dollar B2B Software Company achieves 4% revenue increase and 13-point ACSI satisfaction gain with CFI Group

Best Buy achieves multi-channel customer satisfaction and stronger loyalty with CFI Group

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Fast-growing telecommunications provider achieves market-share growth and improved customer retention with CFI Group

Federal Emergency Management Agency (FEMA) achieves higher citizen satisfaction and stronger disaster resilience with CFI Group's ACSI methodology

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Financial Services Provider achieves higher customer satisfaction, retention and revenue with CFI Group

International Retail Brand achieves more than double online sales with CFI Group

International Shipping Company achieves reduced churn and an optimized Gold Customer loyalty program with CFI Group

Large Telecom Company saves millions and optimizes customer experience with CFI Group

Leading Automotive Service and Retail Chain increases wallet share among women 25–35 with CFI Group

Leading Supplier of Technology Products solves overcapacity and boosts customer satisfaction with CFI Group

Leading UK Financial Institution achieves increased customer advocacy and retention with CFI Group

Major European Mobile Network Provider achieves reduced churn and higher customer satisfaction with CFI Group

Mercedes Benz Financial Services USA LLC achieves world-class customer satisfaction with CFI Group's customer experience analytics

Mid-Size Home Improvement Company achieves higher customer satisfaction with CFI Group

National Chain of U.S. Retail Stores achieves 300% stock-price gain and renewed customer loyalty with CFI Group

Outdoor Outfitter triples stock price and lifts ACSI to 89 with CFI Group

Radial achieves higher customer satisfaction and financial efficiency with CFI Group

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Well-established UK retailer achieves sustained 4% sales growth and record profits with CFI Group's financial linkage analytics

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