Case Study: Salesforce achieves 1% revenue forecast variance with Certinia Professional Services Cloud

Salesforce achieves 1% revenue forecast variance with Certinia

Salesforce, a leading provider of customer relationship management technology, faced operational challenges due to disconnected project processes and data silos. To overcome these issues and achieve a more customer-centric operation, the enterprise turned to Certinia, implementing its Professional Services (PS) Cloud and Services Estimator solutions.

Certinia provided a unified, Salesforce-native platform that automated project creation and centralized data. This solution delivered complete data consistency and real-time visibility, enabling Salesforce to double its project creation rate and achieve a remarkable 1% revenue forecast variance.

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