Case Study: Five9 saves millions and boosts revenue with Certinia PS Cloud

How Five9 saved millions with Certinia PS Cloud

Five9, a high-growth company, faced operational challenges due to business silos that impeded its expansion after experiencing 40% year-over-year growth. After two failed implementations with other vendors, they sought a solution integrated with Salesforce to unite their organization, turning to Certinia and its Professional Services (PS) Cloud product.

Certinia implemented its PS Cloud solution, which is native to the Salesforce platform. This enabled seamless data flow, automated project creation from sales opportunities, and improved project tracking. The solution delivered significant results for Five9, including saving thousands of hours and driving a $2.5 million increase in revenue over just two quarters.

Five9

Tony Sorensen

Vice President and Head of IT