Case Study: Five9 boosts revenue by $2.5M and saves 30,000 hours with Certinia Professional Services Cloud

Five9 boosts revenue by $2.5M in two quarters with Certinia

Five9, a leading provider of cloud contact center software, faced significant operational challenges due to its rapid growth. Disconnected systems and a lack of integration between departments threatened to slow delivery velocity and restrict future scaling. To address these multiplying barriers, the company turned to Certinia for a solution, implementing its Professional Services (PS) Cloud product.

Certinia implemented an integrated, Salesforce-native system that automated project workflows and connected project delivery directly to the billing lifecycle. This solution provided Five9 with the operational visibility needed to optimize efficiency. The results were substantial: Certinia helped the organization save over 30,000 hours of manual effort, drive an additional $2.5 million in revenue within two quarters, and achieve a 40% improvement in resource and revenue forecasting accuracy.

Five9