Case Study: QuadLock achieves 43.4% resolution rate across 35,000 monthly conversations with Certainly

Quadlock resolves 43.4% of support conversations with Certainly

QuadLock, a global leader in premium phone mounts, faced the challenge of scaling its customer support to handle 35,000 monthly conversations without growing its team. Their support was overwhelmed by repetitive queries about product compatibility, shipping, and returns for their vast catalogue from a worldwide customer base.

Certainly deployed an AI agent integrated directly with QuadLock's product and order systems. The solution automatically resolves compatibility checks and handles returns, achieving a 43.4% resolution rate without human intervention. This allowed Certainly to help QuadLock scale support efficiently while freeing the team to focus on higher-value work.

Quadlock