Certainly B2B Case Studies & Customer Successes

Certainly is a Conversational AI Platform made for ecommerce and customer service. Through their next-generation technology, companies are able to deliver exceptional experiences and scale their growth. Their mission is to fix how companies communicate digitally with people. Change it back to being on human terms.

AIO achieves rapid, engaging conversational health coaching with Certainly

AIO

Rikke Clausen

Chief Operating Officer and Partner

Feastables drives 6.5% of revenue with Certainly's AI agent

Feastables

Fintiba achieves 97% chat containment with Certainly

Fintiba

Pakke.dk achieves 80% automated inquiry resolution and 4x higher conversion with Certainly's AI chat solution

Pakke

Ulrik Kjærsgaard Larsen

Owner

QuadLock achieves 43.4% resolution rate across 35,000 monthly conversations with Certainly

Quadlock

Rat & Boa achieves 30% fewer returns with Certainly

Rat & Boa

SikSilk achieves 50% automated ticket resolution and +57 NPS with Certainly

SikSilk

Ana Etxebarria

Customer Experience Officer

Tiger of Sweden cuts email and phone inbounds by 50% and lifts CSAT to 96% with Certainly's chatbot

Tiger of Sweden

Nadin Kempel Sigh

Tiger of Sweden

Trustpilot boosts multilingual customer support with Certainly

Trustpilot

Tonni Buur

Vice President of Global CX Services

Visma achieves 24/7 payroll support and 37% automated resolution with Certainly's AI chatbot

Visma

Jesper Langberg Thomsen

Customer Care Manager

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