Case Study: AIO achieves rapid, engaging conversational health coaching with Certainly

How Health App AIO Is Using Certainly’s Conversational AI to Improve Mental and Physical Health

AIO is an innovative health app created by therapists to provide in‑between‑session support that motivates users to be mindful and improve habits like sleep, hydration, movement and breathing. Faced with huge amounts of content, the need for natural, fast conversational flows, and a team with limited technical resources, AIO — supported by AKQA — moved away from Dialogflow because it was slow and hard to edit and selected Certainly as its conversational AI platform.

Certainly’s intuitive interface and conversational technology let AIO build, test and edit complex dialogue flows and integrations far faster and with less technical overhead; what took 10–15 minutes in Dialogflow can be done in about 30 seconds in Certainly. The switch enabled smooth onboarding, reliable webhooks and backend integrations, empowered the non‑technical AIO team to manage content, and paved the way to add Certainly’s NLU and sentiment analysis for richer, data‑driven conversations.

AIO

Rikke Clausen

Chief Operating Officer and Partner