Case Study: Unilever builds AI-ready supply chain teams with Centrical

Unilever boosts supply chain skills with Centrical, achieving 93% engagement

Unilever, a global consumer goods leader, faced the challenge of rapidly upskilling its large supply chain workforce to adapt to new digital tools and AI-enabled systems. Traditional training methods were insufficient for the scale and speed of change. To build future-ready professionals, Unilever partnered with Centrical to implement its gamified learning platform for the DigiOps program.

Centrical delivered an interactive, gamified learning experience that unified training into structured campaigns with missions, quizzes, and hands-on assignments. This solution drove high engagement and skill development. The results were significant, including over 500 employees upskilled, 3,000 skill advancements, a 93% engagement rate, and 85% knowledge retention. The program's impact was recognized with a Gartner award in 2026.

Unilever