Case Study: Schools Credit Union achieves 85% onboarding completion with Centrical

Schools Credit Union boosts onboarding engagement to 85% with Centrical

Schools Credit Union, a credit union focused on the educational community, faced a significant challenge in engaging new hires throughout their onboarding process. The existing program resulted in low and untimely completion rates for mandatory compliance and product knowledge training. To address this, they partnered with vendor Centrical to implement a gamified onboarding solution.

Centrical's solution utilized a game narrative to drive engagement, which resulted in an 85% completion rate for learning activities. Notably, the platform was also adopted by veteran employees who used it to refresh their knowledge, an unexpected benefit. The Centrical implementation provided management with greater awareness and involvement in promoting training, successfully helping to build a culture of continuous learning within the credit union.

Schools Credit Union