Case Study: Payoneer boosts compliance training and engagement with Centrical

Payoneer cuts learning content authoring time by 53% with Centrical

Payoneer, a global financial services company, faced the challenge of ensuring its 350+ customer care associates remained compliant with constantly changing regulations. With a team providing round-the-clock support, traditional daily briefings were impractical, which heightened the risk of non-compliance. To address this, Payoneer partnered with Centrical and its microlearning and gamification platform to modernize its training approach.

Using Centrical’s intuitive authoring tools, Payoneer cut the time to create new learning content by 53%. The solution used personalized microlearning and gamification to boost engagement and knowledge retention. This resulted in a 90% average assessment score and a substantial improvement in compliance with training requirements, significantly reducing business risk.

Payoneer