Case Study: OVO Energy boosts engagement with Centrical

OVO Energy boosts engagement with Centrical: 9,000 learning missions completed in 30 days

OVO Energy, a UK-based energy supplier, sought to strengthen its award-winning workplace and foster an autonomous culture within its customer care team, specifically for its Zero Carbon Living Advisors. To address this challenge, OVO Energy partnered with the vendor Centrical to implement its employee performance and engagement platform.

The solution from Centrical provided personalized microlearning, real-time performance insights, and gamification elements like points and badges to drive engagement and self-directed learning. This facilitated effective one-to-one coaching and helped advisors identify their own development opportunities. As a result, in the first 30 days alone, OVO Energy saw 9,000 learning missions completed, 9,500 achievement badges awarded, and over 723,000 points earned by employees, demonstrating significant early engagement and adoption facilitated by Centrical.

OVO Energy