Case Study: Ness Digital Engineering achieves 50% faster onboarding and 22% improved KPI performance with Centrical

Ness cuts time to proficiency by more than 50%

Ness Digital Engineering’s V‑Ness unit, which provides testing and automation services worldwide, faced recruitment, retention and training challenges as its workforce shifted toward Millennials and Gen Z. New hires routinely took up to four months before they could be trusted with customer tasks, so V‑Ness needed a way to build a body of knowledge, monitor performance and accelerate proficiency.

By connecting its systems to Centrical and using real‑time feedback plus personalized microlearning, V‑Ness cut onboarding to about 1.5–2 months (roughly 50% faster). With about 60 hires a year this generated over 21,000 additional man‑hours (the equivalent of ~10 headcount), junior retention rose more than 26%, and KPI performance — including SLA compliance, ticket open/close rates and scenario testing — improved about 22%.

Ness Digital Engineering

Nir Shmueli

Delivery Director