Case Study: Payoneer achieves rapid regulatory compliance and 96% daily learning completion with Centrical

How Payoneer keeps its associates compliant with agile, gamified microlearning

Payoneer is a global digital payments company serving millions of businesses across 200 countries and 150 currencies. Facing constant, fast-changing regulatory requirements, its customer‑care associates needed a scalable way to stay compliant and retain actionable knowledge as the company grew beyond daily on-site briefings.

Partnering with Centrical, Payoneer implemented personalized, bite-sized microlearning with gamified dashboards and real‑time performance tracking that admins can create and localize quickly. The change cut content development time in half and drove strong engagement and outcomes: 96% daily learning completion, 90% average post‑learning scores, improved quarterly assessment results, and a 16% rise in learning satisfaction—helping ensure faster, more reliable compliance.

Payoneer

Neomie Rothnie

QA Manager - Customer Care