Case Study: California Credit Union achieves 85% onboarding completion and boosts employee learning engagement with Centrical

How a California credit union created a learning culture for employees from day one

A California-based credit union serving the educational community struggled with low engagement and late or incomplete new-hire training despite strict regulatory and product-knowledge requirements. Management needed an onboarding solution with easy course creation, progress tracking, benchmarking and alerts, plus single sign-on and integration with existing systems to ensure timely completion and visibility.

Centrical delivered a consultative implementation and a gamified onboarding narrative that met integration and reporting needs. The platform drove learning engagement and completion to 85%, produced immediate ROI, prompted veteran employees to refresh their knowledge, increased managerial oversight, and helped establish a culture of continuous learning with employees reporting greater effectiveness at work.

Credit Union

Tracy D.

Learning & Development Manager