Case Study: Bread Financial boosts employee productivity with Centrical

Bread Financial boosts productivity 22% with Centrical

Bread Financial, a tech-forward financial services company, partnered with the vendor Centrical to address challenges in employee engagement, performance, and high associate turnover. Their goal was to empower associates by giving them ownership of their performance and career development.

Centrical implemented its performance experience platform, which provided data-driven analysis for recognition, enhanced communication, and a centralized place for feedback and coaching. The solution delivered significant results, including a 22% improvement in productivity and a 15% increase in customer advocacy scores. Associates demonstrated high engagement, sending over 6,400 kudos and earning over 29,000 badges.

Bread Financial