Case Study: a top-tier consumer financial services company reduces training time and boosts performance with Centrical

a top-tier consumer financial services company cuts class time by 50% with Centrical

A top-tier consumer financial services company sought to modernize its employee training programs for customer support personnel. The challenge was to shorten training time while ensuring it effectively achieved desired employee behaviors. The company partnered with Centrical to leverage its platform for fine-tuning training based on individual performance data.

Centrical implemented a solution that blended digitally-delivered microlearning and experiential learning, moving away from traditional classroom training. The gamified program allowed content to be quickly adapted based on learners' skill levels and performance. The results were a 66% decrease in time to proficiency, a 30% increase in learning completion rates, and a 50% reduction in classroom time. Centrical also drove a 20% increase in social learning engagement and provided managers with real-time data to improve coaching.