Case Study: Safaricom achieves 99.95% order management availability with Celfocus Order Management

Delivering diversity with CELFOCUS Order Management

Safaricom, a leading communications company in Kenya, faced challenges in improving the scalability and performance of its order management system to handle a large and growing volume of requests and meet demanding performance targets. The company turned to vendor Celfocus and its CELFOCUS Order Management product to achieve greater operational efficiency, process orchestration, and automation.

The solution implemented by Celfocus was the latest cloud-native version of its Order Management system, featuring a microservices architecture. This upgrade provided centralized request orchestration, increased visibility, and a simplified catalog. The results for Safaricom were significant, including achieving 99.95% availability, the ability to process 400,000 orders per day (a fourfold increase), reduced operational costs, and a vastly improved time-to-market for new products and services.

Safaricom

Kennedy Njoroge

Enterprise Integration, Order Management & Contact Center Systems Senior Manager