Case Study: Shane's Rib Shack centralizes catering management with CaterZen

How Shane’s Rib Shack Centralized Catering Management with CaterZen

Shane’s Rib Shack, working with Catering Director David Carter, was managing catering orders with a patchwork of Excel spreadsheets, email, paper calendars, and other disconnected tools. This made it difficult to stay organized and limited their ability to run catering operations efficiently.

By implementing CaterZen, Shane’s Rib Shack centralized all catering management into one platform, making it easier to handle repeat orders, manage work on the go from a mobile phone, and run targeted CRM-driven email campaigns. According to David Carter, the biggest impact from CaterZen was the time savings that freed him to focus on selling more catering, helping shift the team from reactive administration to proactive growth.

Shane's Rib Shack

David Carter

Catering Director