Case Study: At Your Service Catering strengthens client relationships with CaterZen

How At Your Service Catering Strengthened Client Relationships

At Your Service Catering, led by owner Michael Leake, needed a better way to manage catering operations as the business grew from a restaurant-side add-on into a full-time off-premise catering and hall management operation. Before adopting CaterZen, the team had no real system in place, making customer tracking, reordering, and day-to-day organization inefficient and time-consuming.

With CaterZen’s catering software and CRM, At Your Service Catering streamlined customer management, sped up repeat ordering, and simplified client communication by attaching contracts to invoices. The result was stronger client relationships, better efficiency, and improved retention, with 60–65% of business now coming from repeat customers. Michael said CaterZen has been the backbone of the business for 15 years and outperformed other software he tried.