Case Study: Sephora achieves real-time customer experience at scale with Carriyo

Sephora cuts customer service calls by 30% with Carriyo

Sephora, a leading beauty retailer, faced significant challenges in managing its complex regional fulfillment operations and meeting high customer expectations for delivery. The company struggled with inventory management across multiple fulfillment centers, coordinating numerous shipping partners, and communicating effectively with customers about their orders, especially for sensitive shipments like cosmetics.

To address this, Sephora implemented Carriyo's platform, integrating it with their Order Management System. This provided a single dashboard to control all shipments from over 10 partners and automated customer notifications via SMS. The solution from Carriyo led to a 30% reduction in customer service calls within the first month, a unified tracking experience for customers, and a 200% increase in shipping volume, while also improving delivery success rates.

Sephora