Case Study: Western Governors University achieves faster, more accurate background screening and an improved candidate experience with CareerBuilder

WGU Improves Background Screening and the Candidate Experience

Western Governors University (WGU), a competency-based online university, relied on rigorous background checks to protect students and its reputation but faced a cumbersome, manual screening process. The talent acquisition team had to manually select checks in a vendor system, track statuses by logging in daily, and endure long five- to six-day turnaround times that created errors and a poor candidate experience.

WGU implemented CareerBuilder Employment Screening (CBES) with its Compass tool and ATS integration, enabling customized packages, automated status notifications, and simpler candidate data entry. The result: turnaround times fell to about three days, recruiters saved hours monthly, reporting accuracy and customer support improved, candidates reported a smoother onboarding experience, and the university realized cost savings it could reinvest.

Western Governors University

Graeme Sprague

Manager of Talent Acquisition