Case Study: Service IT Direct achieves up to 85% support cost savings with CareAR Assist

Service IT Direct utilizes CareAR to power Smart Handz saving customers up to 85% of their support costs

Service IT Direct, a provider of mission-critical data center support, was challenged by service delays caused by technician skill gaps and the inability to travel to hard-to-reach or inaccessible locations, especially during events like severe weather and the COVID-19 pandemic. They sought a real-time virtual support solution to maintain service levels for their customers.

By implementing the CareAR platform to power their Smart Handz solution, Service IT Direct enabled remote experts to provide visual assistance and guidance using augmented reality tools. This allowed them to support customers anywhere, instantly accessing a national network of expertise. The solution delivered by CareAR saved customers up to 85% of their support costs, ensured service continuity, and provided a far superior customer experience.

Service IT Direct

John Menth

Director of Operations