Case Study: Sapphire Utility Solutions achieves near-zero damage to network monitors with CareAR

Sapphire Utility Solutions: Transforming Water Utilities with Augmented Reality

Sapphire Utility Solutions, a utility and infrastructure service provider, faced a challenge where damaged or incorrectly replaced network monitors during service visits were causing significant operational and environmental issues. To upskill its field technicians and eliminate this costly damage, Sapphire partnered with vendor CareAR to implement a solution.

Using CareAR's Experience Builder, Sapphire created a library of augmented reality work instructions and real-time visual support for its field teams. This solution empowered technicians with immediate access to expert knowledge, drastically reducing damage to their roughly 18,000 network monitors to virtually zero. The results for Sapphire included increased service uptime, the elimination of costly equipment replacements, a reduction in its carbon footprint by avoiding return visits, and the ability to rapidly upskill employees without disruptive classroom training.

Sapphire Utility Solutions

Colin Kelly

Managing Director