Case Study: a large multimodal transportation company achieves 52% faster MTTR with CareAR

Large Multimodal Transportation Company - Customer Case Study

A large multimodal transportation company, one of North America's largest, faced significant challenges due to increasing downtime costs and a shortage of expert mechanical and electrical technicians. This talent gap and the high economic impact of locomotive downtime, which can cost over $2,400 per hour, put immense pressure on their maintenance and repair operations.

The company implemented CareAR Assist to connect its on-site technicians with remote subject matter experts. Using CareAR’s live visual augmented reality service, they enabled less-experienced technicians to accurately diagnose and resolve complex issues. This solution from CareAR led to a 52% improvement in mean time to repair, a 100% problem resolution rate, and a 72% improvement in apprentice know-how.